If only your property
If only your property is affected, check known private shutoffs and visible plumbing problems.
Emergency Plumbing Guide
Know what to check when household water service changes suddenly and a public water-main or service interruption may be involved.
Emergency plumbing guide
Use the visible pattern to decide what you can safely control now and what information will help identify the next plumbing step.
If the situation changes while you are checking the area, treat the new symptom as important information and avoid continuing to use plumbing that is actively leaking, overflowing, or returning wastewater.
Emergency plumbing guide
The goal is to reduce uncertainty without guessing at a diagnosis. Focus on the affected fixture, water type, scope, and any change in symptoms.
If the situation changes while you are checking the area, treat the new symptom as important information and avoid continuing to use plumbing that is actively leaking, overflowing, or returning wastewater.
Emergency plumbing guide
If only your property is affected, check known private shutoffs and visible plumbing problems.
A private supply failure can occur at the same time as unrelated public work, so the symptom still needs to be localized.
Contact Plumb Rescue when the evidence points back to a private plumbing issue inside the property.
Common questions
These answers clarify the immediate decision without replacing an on-site assessment of the actual plumbing system.
Start with the visible symptom, the affected fixture or area, whether water or wastewater is still moving, and whether the problem is limited to one place or several.
Stop using the affected fixture when continued use can add water, wastewater, pressure, or overflow to an active problem. Keep people away from contaminated or electrically unsafe areas.
Explain what changed, where you first noticed it, which fixtures or rooms are affected, and any safe shutoff or containment step you have already taken.
Need plumbing help?
Describe what you can see, which fixture or system is affected, and whether water or wastewater is still spreading.
